We want you to be happy with every Dhoom and Fluxx Pro product. Because our products are household cleaning goods, we can only accept returns in the situations below.
When we will replace or refund
- You received a damaged, leaking or broken pack
- You received the wrong product or the wrong quantity
- Your order is missing an item
How to raise a request
- Contact us within 48 hours of delivery at [WhatsApp number] or [email].
- Share your order number and clear photos (an unboxing video helps) of the product and outer box.
- Once approved, we will send a replacement or issue a refund, as you prefer.
What we can't accept
- Products that have been opened or used, except where the product was damaged on arrival
- Requests raised more than 48 hours after delivery
Refunds
Approved refunds for prepaid orders go back to the original payment method within [5–7] working days. For cash on delivery orders, we refund to your bank account or UPI ID.
Cancellations
You can cancel an order before it ships by contacting us. Once shipped, an order cannot be cancelled.
[Review these terms, especially the 48-hour window and refund timelines, before going live.]