Terms of service

Shipping and Delivery Policy

Effective Date: 16 October 2026

Thank you for shopping with Dhoom. This policy explains our shipping charges, order processing and delivery procedures.

1. Shipping Charges

A flat shipping and delivery charge of ₹50 per order applies to orders placed through our website, unless a different charge is clearly displayed at checkout.

The applicable shipping charge will be shown before you complete your purchase.

2. Order Processing

Orders are processed after successful order placement and confirmation of payment, where applicable.

Processing times may vary depending on order volume, product availability, holidays and other operational circumstances.

3. Estimated Delivery Time

Estimated delivery timelines, where available, will be communicated during checkout or through order-related communications.

Delivery times are estimates and may be affected by courier operations, weather, public holidays, service disruptions or other circumstances beyond our reasonable control. If a significant delay occurs, please contact us for assistance.

4. Payment Methods

Cash on Delivery (COD) is not available.

Customers must complete payment using one of the online payment methods offered at checkout. An order may not be processed until the payment has been successfully confirmed.

Available payment methods may change from time to time and will be displayed during checkout.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, mobile number, PIN code and any necessary address details.

Dhoom cannot guarantee successful delivery if the information provided is incomplete or incorrect. Additional delivery attempts, delays or charges may arise where permitted by law and disclosed to the customer.

6. Tracking and Delivery Updates

Where tracking is available, tracking information may be shared through email, SMS, WhatsApp or another communication channel associated with the order.

Customers should use the information provided to follow the progress of their shipment.

7. Damaged, Missing or Incorrect Deliveries

If your order arrives damaged, is missing an item, or contains an incorrect product, please contact us promptly with your order number and supporting photographs or other relevant details.

We will investigate and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

8. Undeliverable Orders

If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts or other circumstances attributable to the recipient, we will review the circumstances and communicate the available options.

Any additional charges or deductions will be applied only where lawful and appropriately disclosed.