Return and Refund Policy

Effective Date: 16 October 2026

At Dhoom, we sell household cleaning and laundry products intended for everyday use. As these products are consumable in nature, we generally do not accept returns or exchanges once an order has been delivered.

1. No-Return Policy

We do not accept returns for products simply because a customer changes their mind, orders the wrong product, no longer requires the product, or is dissatisfied with a purchase for reasons unrelated to a product defect or delivery error.

Please review the product description, size, quantity and other details carefully before placing your order.

2. Damaged, Defective or Incorrect Products

Customer satisfaction matters to us. If you receive a product that is damaged, defective, leaking, incorrect or materially different from what you ordered, please contact us as soon as possible.

To help us investigate, please provide:

• Your order number.

• Clear photographs or a video showing the product and its packaging.

• A brief description of the issue.

We may request additional information where reasonably necessary to assess the complaint. If the issue is verified, we will determine an appropriate remedy, which may include a replacement, refund or another remedy required under applicable law.

3. Missing Items or Delivery Issues

If an item is missing from your order or you receive an incorrect item, please contact our support team promptly with your order details and any relevant evidence.

We will investigate the matter and provide an appropriate resolution in accordance with applicable law.

4. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or another lawful method agreed upon with the customer. The time taken for the amount to appear in your account may depend on your bank or payment service provider.

Any refund required by applicable law will be handled in accordance with the applicable requirements.

5. Shipping Charges

The standard shipping and delivery charge is ₹50 per order. Shipping charges are generally non-refundable for customer-initiated cancellations or other situations where no refund of those charges is required by law. If a refund is due because of an error on our part or applicable legal requirements, the treatment of shipping charges will be determined accordingly.

6. How to Contact Us

For damaged, defective, incorrect or missing products, please contact us using the contact details published on our website.

Please include your order number and a description of the issue so that we can assist you efficiently.

7. Consumer Rights

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable law.

Dhoom reserves the right to update this policy from time to time, subject to applicable law.