Shipping policy

Terms of Service

Effective Date: 16 October 2026

Welcome to Dhoom. This website is operated by the business identified in the Contact Information and Legal Notice sections of our website. Throughout the website, the terms “we”, “us” and “our” refer to Dhoom.

By accessing our website or purchasing products from us, you agree to these Terms of Service. Please read them carefully before using the website.

1. Eligibility and Website Use

You agree to use this website only for lawful purposes and in accordance with these terms.

You must not misuse the website, attempt to interfere with its operation, submit fraudulent orders, introduce malicious code or use the website in a manner that violates applicable law.

2. Product Information

We make reasonable efforts to display accurate product descriptions, prices, sizes, packaging images and other relevant information.

Actual packaging, colours or design details may vary slightly due to packaging updates or display settings. Please refer to the product information provided for the particular item you are purchasing.

Product images are intended to represent the products offered and should not be interpreted as a guarantee that every packaging detail will remain identical across production batches.

3. Prices and Taxes

All prices and applicable charges will be displayed on the website or at checkout before an order is placed.

A shipping and delivery charge of ₹50 per order applies unless a different charge is clearly displayed at checkout.

Applicable taxes and other charges, where relevant, will be reflected in the displayed price or checkout total in accordance with applicable law.

We may update prices, product availability and promotional offers from time to time. Any change will not retrospectively alter a completed order except where permitted by law.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation acknowledging receipt of your order does not necessarily mean that the order has been finally accepted. We reserve the right to review an order and, where legally permitted, cancel or decline it for reasons such as product unavailability, a pricing or listing error, suspected fraud or an operational issue.

If an order is cancelled after payment has been received, any refund due will be processed in accordance with applicable law.

5. Payment Terms

Cash on Delivery (COD) is not available.

Orders must be paid for through the online payment methods made available at checkout. Orders may be processed after payment has been successfully confirmed.

Payment processing may be handled by third-party payment service providers and is subject to their applicable terms and security procedures.

6. Shipping and Delivery

A shipping and delivery charge of ₹50 per order applies unless otherwise stated at checkout.

Delivery timelines are estimates and may vary because of courier operations, location, weather or other circumstances. Our Shipping and Delivery Policy provides further details.

7. Returns, Refunds and Order Issues

Because our products are consumable household-cleaning products, we generally do not accept returns for change of mind or other non-defect-related reasons.

Damaged, defective, incorrect or missing products will be handled in accordance with our Return and Refund Policy and applicable law. Nothing in these terms limits a consumer remedy that cannot legally be excluded.

8. Intellectual Property

Unless otherwise stated, the website's content, branding, text, graphics, product photography, logos and other materials are owned by or used with permission by the relevant rights holders.

You may not reproduce, distribute, modify or commercially exploit website content without appropriate authorisation, except as permitted by law.

9. Third-Party Services and Links

Our website may use third-party services, including payment gateways, delivery partners, analytics providers and links to external websites.

We do not control every aspect of these third-party services. Their use may be subject to separate terms and privacy policies.

10. Website Availability and Errors

We aim to keep our website accurate and available but cannot guarantee uninterrupted or error-free operation.

We may update, suspend or modify website features when reasonably necessary. Nothing in this section removes any obligation imposed on us by applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Dhoom will not be liable for indirect or consequential losses arising from the use of the website that are not legally attributable to us.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, statutory consumer rights, product liability or any other liability that cannot lawfully be excluded or limited.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using the website, you acknowledge that you have had an opportunity to review that policy.

13. Governing Law and Disputes

These terms are governed by the laws of India, subject to applicable consumer-protection laws and the jurisdiction of the competent authorities and courts.

Nothing in these terms restricts a consumer's statutory right to seek relief before a competent consumer commission or other legally authorised forum.