Effective date: 22 October 2026
This website, dhoomdetergents.com, is owned and operated by J BAJAJ PURRECHEM PRIVATE LIMITED (CIN: U51909RJ2022PTC084945), the company behind the Dhoom and Fluxx Pro brands (“we”, “us”, “our”).
This policy explains how we collect, use and protect your personal information when you visit or shop on our website, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Contact and order details: name, phone number, email, billing and delivery address.
- Payment details: payments are processed by our payment partner (such as Razorpay) and Shopify. We do not store your card, UPI PIN or bank login details.
- Usage details: pages visited, products viewed, device and browser information, collected through cookies and similar tools.
- Messages: anything you send us by WhatsApp, email or the contact form.
2. How we use it
- To process, deliver and support your orders, including cancellations and refunds.
- To send order updates by SMS, WhatsApp or email.
- To send offers and updates, only where you have agreed; you can opt out at any time.
- To improve our website and show relevant ads (for example through Meta and Google).
- To prevent fraud and meet legal requirements.
3. Who we share it with
We share only what is needed with service providers who help us run the store: Shopify (website), our payment partner, courier partners, messaging providers and advertising/analytics partners. We do not sell your personal information.
4. Cookies
We use cookies to keep your cart, remember preferences and measure ads. You can control cookies in your browser settings.
5. Data security and retention
We use reasonable security safeguards. We keep your information only as long as needed for orders, accounts, and legal and tax purposes.
6. Your rights
You can ask to access, correct or delete your personal information, or withdraw consent for marketing, by contacting us. We may need to verify your identity first.
7. Grievance officer
For privacy concerns, contact our Grievance Officer at info@dhoomdetergents.com or +91 94140 79905.
8. Changes
We may update this policy and will post the new version on this page with its effective date.
9. Contact us
J BAJAJ PURRECHEM PRIVATE LIMITED
CIN: U51909RJ2022PTC084945
B-13, Transport Nagar, Jaipur, Rajasthan 302004, India
Email: info@dhoomdetergents.com
Phone / WhatsApp: +91 94140 79905
Customer care: Monday to Saturday, 10 am to 6 pm